Millard, J.; Iversen, J. S.; Kubicek, H.; Westholm, H.; Cimander, R. (2004) Reorganisation of government back-offices for better electronic public services – European good practices (back-office reorganisation); Volume 1: Main report, commissioned by: European Commission, January, Brussels: European Commission. <http://epub.oeaw.ac.at/ita/ita-projektberichte/e2-2a33-1.pdf>. |
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