Millard, J.; Iversen, J. S.; Kubicek, H.; Westholm, H.; Cimander, R. (2004) Reorganisation of government back-offices for better electronic public services – European good practices (back-office reorganisation), Volume 2: Annexes 1 to 5, commissioned by: European Commission, January, Brussels: European Commission. <http://epub.oeaw.ac.at/ita/ita-projektberichte/e2-2a33-2.pdf>. |
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